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FAQ

Where should I park?
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Please see PARKING in VENUE INFO. Please note that all exits are final and there is no re-entry.

When is the Box Office open?
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Monday through Friday: Show Days Only, 12:30 - Showtime
Saturday and Sunday: Show Days Only, 1 hour prior to door time - Showtime


What shows can I buy tickets for at Gramercy Theatre?
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We sell tickets for all Live Nation events held at Irving Plaza and Gramercy Theatre. There is $2- $5 service fee is applied to each ticket sold at our Box Office.

What forms of payment do you accept at the Box Office?
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We accept cash, Visa, MasterCard, and American Express.

Is the Box Office the only way to purchase tickets?
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Tickets are also available for purchase online at Live Nation or Ticketmaster or over the phone 1.800.745.3000.

Are there assigned seats at Gramercy Theatre?
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Unless otherwise noted, shows are General Admission. We have limited seating available in our Loge on a first come, first served basis.


What if I need accessible seating?
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Please contact our Box Office at 212-614.6932 to make arrangements for accessible seating.

I purchased a Fast Lane ticket, where do I wait in line?
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We advise arriving 30 minutes prior to doors, in which there will be a separate area for you to wait. If you are eager to arrive earlier, we ask that you please wait on the regular line until the Fast Lane area is set up.

Is there an age restriction at Gramercy Theatre?
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If you are under 16 years old, you MUST be accompanied by a parent or guardian. You must be over 21 & present a valid ID to obtain a wristband in order to drink alcohol.

How can I find out set times?
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Set times are available the day of the show by calling the Concert Hotline 212.777.6800 Press Option 1. Keep in mind that all times are subject to change.

Do you have a place to put our coats and bags?
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Yes, coat check is open seasonally.

What is your photo/ video policy?
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Flash photography and cameras with a removable lens are considered professional and will need a media pass from the band's management- If you do not have a photo pass we require that your camera is checked for $3 into Coat Check. Audio and video recording are not allowed. Certain acts may have strict no-photo policies.

Are food and beverage available inside the venue?
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We have a selection of snacks and other light refreshments at the bars. Our bars serve a variety of beer, wine, and liquor. You must be over 21 and present a valid photo ID to obtain a wristband in order to drink alcohol. Outside food and beverages are not permitted into the venue.

Where can I find the most current information about upcoming Gramercy Theatre shows?
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Being part of the Music Geeks mailing list is a great way to hear about up-coming shows. You can also follow us on our Twitter or Facebook or check out our Calendar Page. LiveNation.com and Ticketmaster.com are also other good ways to keep up to date with our shows.

Can I rent Gramercy Theatre for a private party or special event?
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Yes, our venue is the perfect location to host your private party or special event! For more information, contact Laura Mulholland at 212.837.2421 or email her at LauraMulholland@livenation.com for more information.

What do I need to pick up tickets or passes from Will Call?
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You must present valid photo ID to pick-up tickets or guest-list passes from the Box Office. Will Call tickets are available beginning one hour prior to door time.

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